It’s a concept that ought to be employed well beyond the health care sector. In fact, why wouldn’t any logical person want to accelerate organizational improvement through the adoption of proven approaches? The Baldrige Excellence Framework is that model of evidence-based practice for any organization, regardless of size or industry.
On October 1, the Society for Standards Professionals (SES) honored the Baldrige Performance Excellence Program with a third-place win for its paper "The Metrology of Organizational Performance: How Baldrige Standards Have Become the Common Language for Organizational Excellence Around the World." The paper cites some compelling statistics to support this claim. “In the U.S., more than 35 states, regional, and sector programs that support local businesses, hospitals, and schools base themselves on Baldrige. Around the world, more than 100 international programs use the Baldrige Criteria in their entirety, translated, benchmarked, or adapted as standards to measure organizational excellence.”
The Fall 2015 issue of Frontiers of Health Services, a publication of the Amercian College of Healthcare Excecutives (ACHE), is focused on the use of the Baldrige Criteria to transform organizations into high-performing national role models. Leaders of several recent award recipients -- Hill Country Memorial Hospital, St. David's HealthCare, Sutter Davis Hospital, and Schneck Medical Center -- share their stories about their journeys to performance excellence. https://ache.org/pubs/Frontiers/frontiers_index.cfm
Why is it then that more leaders don’t adopt the Baldrige Excellence Framework as the evidence-based practice for taking their organizations to ever higher levels of performance? These same leaders, if faced with a personal health crisis would almost assuredly seek out medical care from physicians and facilities with high degrees of success in treating that condition. Yet, when their organizations are facing tougher competition and increasing demands from customers and shareholders, these leaders look for silver bullets instead of committing to a proven approach.
I just don’t get it. Do you?