AHCA Silver Quality Award
This workshop is designed to help applicants prepare an 25-page Silver application for the AHCA/NCAL National Quality Award. Success requires meeting every Technical Requirement and effectively responding to the Criteria. In the past three years, approximately 15% of the Silver Award applicants have been recipients. We are committed to significantly improving the success rate for Silver Award applicants.
The workshop is for first-time and prior Silver Award applicants who were not recipients and is based on the new Silver Award Criteria, which requires applicants to respond to the 7 Baldrige Categories and 17 Item requirements.
After completing this workshop, the participants will be able to:
Understand the Silver Award Criteria, Scoring Guidelines, and Technical Requirements
Prepare a plan for your Silver Award application including allocation of pages and use of tables to help demonstrate alignment and integration using the Silver submission format
Identify expected results and learn how to present them in a space-saving manner
Update your Organizational Profile and align with the Process Items and Category 7 Results
Identify Essential Systems and describe them using the BaldrigeCoach Process Description Tool®
Understand how to use the application and feedback to accelerate improvement in your organization
This workshop uses a combination of lecture, case study, examples, and exercises to develop skills.
Glenn Bodinson is an AHCA Master Examiner and Team Leader. He has been a Baldrige Team Leader, Texas Award for Performance Excellence Judge, and Carey Award Judge.
Kay Kendall is an AHCA Master Examiner and Team Leader. She has been a Baldrige Award Judge, California Award for Performance Excellence Judge, PiPEx Judge, and Carey Award Judge.
Glenn and Kay have reviewed over 600 Baldrige-based applications and feedback reports. One of their core competencies is preparing organizations to be Award-worthy, teaching them how to prepare successful applications, and helping them use the examiner feedback to accelerate excellence.
They have worked with 18 Baldrige recipients, 37 State Award recipients, and multiple AHCA recipients at the Bronze, Silver, and Gold Levels. They are co-authors of The Executive Guide to Understanding and Implementing Baldrige in Healthcare: Evidence-Based Excellence® available at the AHCA/NCAL bookstore or Amazon.com.