Our BaldrigeCoach Team: More than 35 years of Baldrige Awards
The BaldrigeCoach Team brings together the wisdom gained as senior executives responsible for managing organizations in multiple industries and the insights from being internal change agents with a deep understanding of the Baldrige Criteria and framework from over two decades serving as examiners, team leaders, and Judges for multiple programs.
Together, we have 35 years serving as Judges for the national program, state programs, and the Carey program (the Baldrige-based program for the Veterans Affairs). We continue to serve as examiners and Alumni examiners for multiple programs, including the national program. We continue to serve on the Board of the Alliance, the organization of state, local, regional, and industry-based Baldrige programs.
BaldrigeCoach is a frequently requested and highly rated speaker at a variety of conferences. We also deliver public and customized workshops. Our articles have been published in several peer-reviewed journals, and our book, The Executive Guide to Understanding and Implementing Baldrige in Healthcare: Evidence-Based Excellence, is available on Amazon.com.
Kay Kendall spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries – aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. She completed a five-year assignment as a Six Sigma Master Black Belt. She also has extensive experience using the Baldrige Criteria, Lean, Balanced Scorecards, Hoshin Kanri, and benchmarking to deliver results.
From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years. She continues to serve as an Alumni for the program. She has been a facilitator of the national training for examiners since 1998.
She served as a Judge for the California Award for Performance Excellence in 2001 and 2002 and completed another 3-year term in 2008. She served seven years as a Judge for the (former) Robert W. Carey Program, the Baldrige-based program for the Veterans Affairs. She was a Master Examiner and Team Leader for the AHCA/NCL Quality Award from 2011 - 2015. In 2012, she completed her sixth year as President and Chair of Partners in Performance Excellence, the Baldrige-based program serving Massachusetts New York, and Connecticut, and transitioned to the Board of Overseers. She has served as a Judge for the Program since 2013. In 2012, she completed her seventh year as a National Director on the Board of The Alliance, the consortium of Baldrige-based State and Local Programs.
Kay is a Senior Member in the American Society for Quality (ASQ) and an ASQ Certified Quality Manager/Organizational Excellence. She has served as an editor on the ASQ Quality Press Review Board since 2002. She completed her third two-year term as a National Director for the ASQ Board in 2011, where she also chaired the Public Policy Advisory Council and the Research Committee. She is a frequent, invited speaker at quality-related conferences.
Kay holds a Bachelor of Science degree from Purdue University with a major in microbiology and an MBA from the University of Arizona Eller School of Business.
Glenn Bodinson founded BaldrigeCoach in 1989 to help organizations become more productive, profitable, and fun places to work in by harnessing the power of performance excellence. His firm consistently produces profound results for clients across America by applying the Baldrige Criteria and lean tools, systems, and principles of the Shingo Prize. A service organization reduced customer returns over 90% and saved over 15 million dollars, a manufacturer avoided making a 7 million dollar capital expenditure by adopting a lean strategy, and a distributor improved customer satisfaction by 50%.
Glenn is a frequent speaker and workshop presenter at state, national and international conferences.
Glenn retired from AT&T in 1989, after working in a broad range on manufacturing and service management positions. That organization received three Baldrige Awards, the Shingo Prize, and the Deming Prize.
Glenn served as the Vice President of the Hogan Center for Performance Excellence where he developed and delivered the curricula for its two-year transformation program. Graduates of this program include Baldrige recipients Branch Smith Printing and Park Place Lexus. Other Hogan Center Baldrige recipients include Karlee, Texas Nameplate, and Marlow Industries.
Glenn’s field experience includes service as a Malcolm Baldrige National Quality Award Examiner in 1992 and 1993. He was reappointed to the 2012 Baldrige Board of Examiners and continues to serve as a Senior Examiner and team leader. He served as a Texas Quality Award Judge from 1994 to 1999, a Shingo Prize Examiner from 2000 to 2009, and national-level judge for the ASQ International Team Excellence Award Process. He served five years as Judge for the (former) Robert W. Carey Award Program. He is a former Judge and was a Master Examiner and Team Leader for the AHCA/NCAL National Quality Award from 2010 - 2015. He also serves as a National Director on the Board of The Alliance, the consortium of Baldrige-based State and Local Programs.
Glenn is a Fellow of the American College of Healthcare Executives, (FACHE), and a Fellow of the American Society for Quality (ASQ). He is a Certified Six Sigma Black Belt (CSSBB), Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), and Certified Manager of Quality/ Organizational Excellence (CQM/OE). He serves on the Board of Directors of a large healthcare system in Texas.
Glenn holds a Bachelor of Science degree in Industrial Engineering from Purdue University and an MBA from Michigan State University.