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PUBLICATIONS IN PEER-REVIEWED JOURNALS
"Metrics That Matter," Printing Industries of America, March 2014 -- Kay Kendall
“Leadership and the Baldrige Criteria: the Power of Organizational Transformation” – Organizational Health, Winter 2011, Volume 9 -- Kay Kendall and Glenn Bodinson
“The Power of People in Achieving Performance Excellence” – The Journal for Quality and Participation, July 2010, Volume 33, Number 2 – Kay Kendall and Glenn Bodinson
“The Importance of Good Governance to the ASQ Board” – The Journal for Quality and Participation, October 2009, Volume 32, Number 3 – Kay Kendall
“Increasing the Effectiveness of Your Improvement Initiative by Using a Systems Perspective” – The Quality Management Forum, Winter 2009, Volume 34, Number 4 – Kay Kendall
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