1Jul, 2024 Assumptions and Customer Satisfaction Have you ever gone to a frequently visited website only to discover that it’s been “improved?” Tasks that once took one click of a button and a few seconds of...
1Jun, 2024 A Culture of Accountability We often hear that a hallmark of a good leader is someone who holds his/her people accountable. After a couple of recent incidents, I began to think about the concept...
1Apr, 2024 You Never Heard This! Things Never Heard at a Baldrige Quest for Excellence Conference When I attend conferences, I typically seek out best practices and profound advice. The recent Quest for Excellence Conference certainly...
1Mar, 2024 Are You in Gear? In a recent meeting, a colleague quoted his father, “You can only coast when you are going downhill.” I immediately wrote it down because it seemed profound in a folksy kind...
29Feb, 2024 Are You the Smartest Person... If you answered, “Yes,” you’re likely to be delusional (because you really aren’t) or very foolish (because you are). Neither one of those are admirable traits in leaders. If you’re...
29Jan, 2024 Deadlines and Kindness Last week was a crazy week for us. One of the Baldrige-based quality award programs many of our clients participate in had its deadline for submitting applications for the 2024...
28Dec, 2023 Are You an Effective Influencer? Are you trying to bring about transformational change in your organization? That’s a big effort with several challenges to having it be successful. As a leader, what can you do...
6Dec, 2023 Two Special Offers and a... First Time Quality Award Applicant’s Special Offer Are you preparing an application for a quality award program? How would you like a complimentary review of Item 1.1 by the coaches...
6Dec, 2023 The Perfect Gift I think that I’ve discovered the perfect gift for many of our clients, and it comes in the perfect size for every one of them. Even if you have it...
1Nov, 2023 Inspirational Leadership Are You an Inspirational Leader? The theme of the recent Baldrige Fall Conference in Milwaukee was “Inspire.” Every speaker, panelist, and keynote speaker seemed to touch on the theme but...
