Organizational Learning | Values, Concepts | Excellence Blog

2Jan, 2025

Do You Know Your ONE...

Are you a list maker? I am. I have been for years. Early in my career, I “learned” that list making is an essential skill of effective managers. I just...

1Dec, 2024

The Organizational Health Index and...

I came upon some interesting research conducted several years ago by McKinsey & Company. They developed a metric that measures the effectiveness of an organization’s performance across several critical areas. ...

29Oct, 2024

The Impact of Fear on...

Do you have a culture of innovation in your organization? Do you need innovation to remain relevant to your customers and competitive in your marketplace? In a white paper published...

30Sep, 2024

Improving Employee Engagement

Ever since we published our book, Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results, we’ve continued to follow research on organizational culture and employee...

1Sep, 2024

Are You a Versatile Leader?

In Baldrige Reimagined, two critical characteristics are required for organizations to be considered for the Award: resilience and long-term success. Given the sea change surrounding us, those seem to be...

24Jul, 2024

Harvesting the Fruits of Failure

Harvesting the Fruits of Failure I had a Chemistry professor at Purdue who used to say, “No experiment is ever a failure. It can always serve as a bad example!” ...

1Jul, 2024

Assumptions and Customer Satisfaction

Have you ever gone to a frequently visited website only to discover that it’s been “improved?” Tasks that once took one click of a button and a few seconds of...

1Jun, 2024

A Culture of Accountability

We often hear that a hallmark of a good leader is someone who holds his/her people accountable. After a couple of recent incidents, I began to think about the concept...

1Apr, 2024

You Never Heard This!

Things Never Heard at a Baldrige Quest for Excellence Conference When I attend conferences, I typically seek out best practices and profound advice. The recent Quest for Excellence Conference certainly...

1Mar, 2024

Are You in Gear?

In a recent meeting, a colleague quoted his father, “You can only coast when you are going downhill.” I immediately wrote it down because it seemed profound in a folksy kind...