1Jul, 2020 What Lessons Will We Take... I heard a great observation on a weekly IHI COVID-19 webinar last Friday. One of the physician presenters remarked, “In times of trouble, people rally together to take care of...
5Jun, 2020 Culture in the Time of... What's Your Organization's Culture? What role does an organization’s culture play in response to a pandemic? We hadn’t even considered that until we had a conversation with one of our...
12May, 2020 Information to Combat COVID-19 If you work in a skilled nursing home or assisted living facility, we urge you to sign up for the free daily, 20-minute “virtual” National Nursing Home Huddle offered by...
29Apr, 2020 Learning in the Time of... Several years ago, I stumbled on a word that fascinated me, “synchronicity.” It refers to an apparently meaningful coincidence in time of two or more similar or identical events or...
30Mar, 2020 Baldrige in a Time of... How Can Baldrige Help You Manage the Covid-19 Crisis? “Are you crazy? We don’t have time for Baldrige; we are in the fight of our lives.” That is true if...
28Feb, 2020 Could You Use an Accountability... Accountability Are you struggling to implement your Performance Excellence system and see improved results? Often the root cause is a lack of accountability. The word accountability shows up several places...
29Jan, 2020 A Little Wordplay I know that the Baldrige Excellence Framework is written in a “neutral” manner to avoid language that might sound judgmental or even too glowing. That’s why poorly trending results are...
30Dec, 2019 Is 2020 Your Year for... Can you recite your organization’s vision verbatim? Can your employees? Can your customers? Authentic visions inspire and motivate people. They establish a clear “why” we exist and what we aspire...
2Dec, 2019 Accelerating Excellence With Thanksgiving coming so late this year, it feels like the holidays and year-end are rushing towards us. And now I want you to start thinking about the new year,...
1Nov, 2019 Don’t Believe Everything You’ve Heard There are at least five myths associated with an organization embarking on a performance excellence journey. They are: 1. Excellence models, such as the Baldrige Excellence Framework and related European...
