Frequently Asked Baldrige Training, Baldrige Award, and Baldrige Criteria Questions

Many programs and organizations embarking on the “Journey through Baldrige” have questions at the beginning of the process. These are some of the most common questions we have encountered as the journey begins.

Q: What is the easiest way to get started?

A: Identify your strengths and opportunities for improvement by using one of our six Baldrige-based assessments. For example, use our one-page assessment, based on the Baldrige Core Values and Concepts. As part of a systematic improvement process, it can be used to drive multiple cycles of refinement.

We use assessments and workshops to help organizations get started understanding and applying the criteria.  Contact us to see which one is best for you.

Q: How can we reduce the Criteria’s complexity?

A: The Criteria become clear once you invest the time to read and apply them. We specialize in simplifying the Baldrige process for organizations.

Q: What are the most important keys to achieving results from implementing the Criteria for Performance Excellence?

A: Leadership and strategic alignment. The CEO must be passionate about improvement and the vision, objectives, and goals must be aligned with a strong customer focus and the desired results.

Q: How do I sustain the motivation until we see results?

A: Some of our clients have used our Early Win process to harvest opportunities that the assessment highlighted. A facilitated improvement process can show significant measurable results in 90 to 120 days.

Q: How can I serve as an effective CEO and do this too?

A: Some company CEOs hire a Baldrige coach to help them through the process. Diane Bosworth, Assistant Superintendent of the Jenks, Oklahoma, Public Schools said, “We hire guides and coaches for other less important areas of our lives; it just makes sense that an organization would hire a coach for something as important as improvement and results.” A coach can help you take advantage of early improvement opportunities, instill a Performance Excellence culture, and achieve improved performance.


Contact us today to discuss any questions you have.