1May, 2016 Change is in Your Future Organizational Agility: Change is in Your Future Can your organization remain exactly the same and continue to be successful? We don’t know of any organization in any industry that has...
1Apr, 2016 Strategy and Execution — Both... Earlier in my career, I had the opportunity to facilitate strategic planning at a division level and then at the sector level for several years. This wasn’t because I had...
1Mar, 2016 Organizations on the Performance Excellence... The Performance Excellence Journey Last week, I was pleased to again present at and attend the 2016 Conference held by the Tennessee Center for Performance Excellence (TNCPE). This is a...
1Nov, 2015 Proven Approaches for Success Evidence-Based Practice: Proven Approaches For Success The concept of Evidence-Based Practice (EBP) in health care was described by Dr. David Sackett as “the conscientious, explicit and judicious use of current...
1Oct, 2015 How leaders promote effective customer... The high cost of poor customer service Most of us have seen these statistics: In the average business, for every customer who bothers to complain, there are 26 others who...
1Aug, 2015 Drowning in a Sea of... Do you ever feel like your organization has oceans and oceans of data but a veritable desert of information? We see that in many of the organizations we work with,...
1Jul, 2015 Dissatisfaction can help leaders There’s one or two or dozens in every organization. The employee whose voice is like fingernails on a blackboard. (Now there’s an analogy potentially only relevant to those of us...
1Jun, 2015 Status quo or performance excellence? Stay. Roll Over. Play Dead. “The first step towards getting somewhere is to decide that you are not going to stay where you are.” This quote by J.P....
