Baldrige in Brief |

30Sep, 2024

Improving Employee Engagement

Ever since we published our book, Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results, we’ve continued to follow research on organizational culture and employee...

1Sep, 2024

Are You a Versatile Leader?

In Baldrige Reimagined, two critical characteristics are required for organizations to be considered for the Award: resilience and long-term success. Given the sea change surrounding us, those seem to be...

24Jul, 2024

Harvesting the Fruits of Failure

Harvesting the Fruits of Failure I had a Chemistry professor at Purdue who used to say, “No experiment is ever a failure. It can always serve as a bad example!” ...

1Jul, 2024

Assumptions and Customer Satisfaction

Have you ever gone to a frequently visited website only to discover that it’s been “improved?” Tasks that once took one click of a button and a few seconds of...

1Jun, 2024

A Culture of Accountability

We often hear that a hallmark of a good leader is someone who holds his/her people accountable. After a couple of recent incidents, I began to think about the concept...

1Apr, 2024

You Never Heard This!

Things Never Heard at a Baldrige Quest for Excellence Conference When I attend conferences, I typically seek out best practices and profound advice. The recent Quest for Excellence Conference certainly...

1Mar, 2024

Are You in Gear?

In a recent meeting, a colleague quoted his father, “You can only coast when you are going downhill.” I immediately wrote it down because it seemed profound in a folksy kind...

29Feb, 2024

Are You the Smartest Person...

If you answered, “Yes,” you’re likely to be delusional (because you really aren’t) or very foolish (because you are). Neither one of those are admirable traits in leaders. If you’re...

29Jan, 2024

Deadlines and Kindness

Last week was a crazy week for us. One of the Baldrige-based quality award programs many of our clients participate in had its deadline for submitting applications for the 2024...

28Dec, 2023

Are You an Effective Influencer?

Are you trying to bring about transformational change in your organization? That’s a big effort with several challenges to having it be successful. As a leader, what can you do...