29Nov, 2022 ‘Tis the Season to Be... Early in my career in quality, I was introduced to the notion that a complaint was a gift. The concept was that only by knowing what brought dissatisfaction to customers...
31Oct, 2022 The Importance of Purpose Do you find purpose in your work? Of course, there are other sources of purpose in life such as family, serving non-profit organizations, and helping others in your personal life,...
4Oct, 2022 The Components of Innovation A recent edition of McKinsey Quarterly had an article on “The Eight Essentials of Innovation.” Their premise was, “Strategic and organizational factors are what separate successful big-company innovators from the rest of...
31Aug, 2022 The Great Resignation, Quiet Quitting,... Many predicted that once COVID-19 was under some semblance of control that the job market would rebound. And predictions of stock market rebounds were contingent on that. But, for the...
4Aug, 2022 Connect Your People with Your... In his most recent book, Excellence Now: Extreme Humanism, Tom Peters declares, “Excellence is, in an important way, spiritual.” He isn’t referring to “spiritual” in a religious sense but from how...
30Jun, 2022 Discipline in the Time of... Were you a disciplined person prior to the pandemic? As an individual, did you regularly exercise, eat healthy, and keep on top of that regular car and home maintenance tasks? ...
31May, 2022 Improving the Baldrige Excellence Framework... Did you know that the Baldrige Excellence Framework is routinely updated every two years? What impresses me is the intentional focus that the Baldrige Program for Performance Excellence (BPEP) has...
31Mar, 2022 Pursuing Excellence in the Time... In an unprecedented situation, all three of the 2021 Baldrige Award recipients were repeat recipients: MidwayUSA, the second three-time recipient, and a pair of two-time recipients, Charter School of San...
8Mar, 2022 What I “Knew” that Wasn’t... Are you driving your organization by looking in the rear-view mirror? Brian Dieter, CEO of Mary Greeley Medical Center (a Baldrige Award recipient in 2019), and I had an interesting...
29Nov, 2021 Having “Enough” in the Time... At Thanksgiving, we are reminded to reflect on what makes us thankful. Some are thankful for family and friends, for their health, for their faith. Other things to be thankful...
