29Apr, 2020 Learning in the Time of... Several years ago, I stumbled on a word that fascinated me, “synchronicity.” It refers to an apparently meaningful coincidence in time of two or more similar or identical events or...
30Mar, 2020 Baldrige in a Time of... How Can Baldrige Help You Manage the Covid-19 Crisis? “Are you crazy? We don’t have time for Baldrige; we are in the fight of our lives.” That is true if...
28Feb, 2020 Could You Use an Accountability... Accountability Are you struggling to implement your Performance Excellence system and see improved results? Often the root cause is a lack of accountability. The word accountability shows up several places...
29Jan, 2020 A Little Wordplay I know that the Baldrige Excellence Framework is written in a “neutral” manner to avoid language that might sound judgmental or even too glowing. That’s why poorly trending results are...
30Dec, 2019 Is 2020 Your Year for... Can you recite your organization’s vision verbatim? Can your employees? Can your customers? Authentic visions inspire and motivate people. They establish a clear “why” we exist and what we aspire...
2Dec, 2019 Accelerating Excellence With Thanksgiving coming so late this year, it feels like the holidays and year-end are rushing towards us. And now I want you to start thinking about the new year,...
1Nov, 2019 Don’t Believe Everything You’ve Heard There are at least five myths associated with an organization embarking on a performance excellence journey. They are: 1. Excellence models, such as the Baldrige Excellence Framework and related European...
30Sep, 2019 Cold Feet and the Performance... Losing traction? Sometimes senior leaders develop cold feet about remaining on their Performance Excellence journey. Despite protestations to the contrary, it soon becomes clear that it isn’t about the journey; it...
2Sep, 2019 Can You Sustain Your Improvements? Have you ever accomplished a critical objective, declared victory, and moved on only to have the same issue come back to haunt you? We’ve seen this happen in many organizations,...
31Jul, 2019 When Smart People Aren’t Good... What Keeps Really Smart People From Being Really Good Leaders Have you ever worked for a really smart person who wasn’t a very good leader? I have – several times...
