25May, 2019 A Journey or a Destination? How many times have we heard that the pursuit of excellence is a journey and not a destination? It’s practically a mantra in the Baldrige community. But do you ever...
2Apr, 2019 Are You Seeking Excellence? Seeking Excellence? What causes a senior leader to decide to embark on a journey to performance excellence? Perhaps even more interesting is understanding why some persist while others abandon the...
25Feb, 2019 What’s Your Survey ROI? How Effectively Are You Leveraging Your Satisfaction Surveys? Are you getting everything you could out of your customer and employee satisfaction surveys? How do you know? First, are you trying...
30Jan, 2019 The Importance of Frank, Two-Way... I’m always anxious to see the new revisions of the Baldrige Excellence Framework. Some of the changes seem rather insignificant at first glance, almost like wordsmithing. I remember when the...
31Oct, 2018 How do you know? How Do You Know? We’ve been working with a new client for the past 6 months. We’ve never seen a CEO and other senior leaders so quickly embrace the Baldrige...
28Sep, 2018 Ready for a CEO Self-Assessment? Are You Ready for a CEO Self-Assessment? “It was the best of times; it was the worst of times.” But is it ever the right time to pursue excellence? In the...
3Aug, 2018 A Winning Combination? A Winning Combination There are so many books and articles written about leadership. Many of them cite similar characteristics of what makes good leaders. Is there anything new to add?...
6Jul, 2018 To the Moon! It Takes Vision Do you remember watching the United States land on the moon? I was a kid sitting on the couch in the basement with my dad, staring at...
1Jun, 2018 Ethics, Integrity, and the Slippery... Ethics, Integrity, and the Slippery Slope Some of you may remember when the Baldrige Criteria increased its emphasis on governance, ethics, and integrity. It followed in the wake of the...
1Apr, 2018 Better Than an MBA? Leadership Development How could you accelerate the development of high potential members of your workforce? How could you provide them with a network of other high-performers across sectors and industries? ...
