26Apr, 2023 First Impressions First Impressions of the Quest for Excellence Conference® A few of our clients attended their first Baldrige Quest for Excellence (Quest) conference earlier this month. It was so much fun...
1Apr, 2023 Getting the Most Out of... Conferences can be an effective way to learn best practices and to network with colleagues and new people. Being prepared to participate will help you perform. Several conferences are in...
27Feb, 2023 Are You a Good Listener?... Listening and hearing are different. Assuming your hearing is normal or that you wear devices to assist with your hearing, does that make you a good listener? How do you...
31Jan, 2023 What’s the Matter with Good... Some people make New Years resolutions, while others view them as something to inevitably be cast by the wayside at some future date. I fall into the latter group and...
20Dec, 2022 A Man, A Marathon, and... Most of you know that Glenn Bodinson is the other half of BaldrigeCoach. Did you know that he also started running at age 77? That year he completed a 5K....
29Nov, 2022 ‘Tis the Season to Be... Early in my career in quality, I was introduced to the notion that a complaint was a gift. The concept was that only by knowing what brought dissatisfaction to customers...
31Oct, 2022 The Importance of Purpose Do you find purpose in your work? Of course, there are other sources of purpose in life such as family, serving non-profit organizations, and helping others in your personal life,...
4Oct, 2022 The Components of Innovation A recent edition of McKinsey Quarterly had an article on “The Eight Essentials of Innovation.” Their premise was, “Strategic and organizational factors are what separate successful big-company innovators from the rest of...
31Aug, 2022 The Great Resignation, Quiet Quitting,... Many predicted that once COVID-19 was under some semblance of control that the job market would rebound. And predictions of stock market rebounds were contingent on that. But, for the...
4Aug, 2022 Connect Your People with Your... In his most recent book, Excellence Now: Extreme Humanism, Tom Peters declares, “Excellence is, in an important way, spiritual.” He isn’t referring to “spiritual” in a religious sense but from how...
