17Nov, 2016 Excellence in Long-Term Care We have long noted that the Baldrige Excellence Framework can be a powerful model for helping any organization in any sector, in any location, of any size. A committed leader...
1Nov, 2016 Excellence or Excuses? Starting the journey to performance excellence Earlier this month, we attended the AHCA/NCAL Convention where exceptional long-term care organizations were recognized for committing to a journey of performance excellence. There...
1Sep, 2016 What’s In a value? How do you demonstrate your organization's values? In conducting the interviews for our upcoming book, many of the senior leaders talked about the importance of their organizations’ values in shaping the...
1Aug, 2016 What Is the Focus of... There has been a great deal written about the evolving approach in healthcare to patient-centered care. Similarly, in education, we hear more about student-centered learning, albeit more often applied to...
1Jul, 2016 The Secret Question to Improve... The concept of rounding has been a part of health care’s approach to increasing patient satisfaction for many years. We credit the Studer Group with taking it to a higher...
1Jun, 2016 No Excuses For Not Being... We hear it all the time from leaders of organizations. They aren’t ready to get started on a performance excellence journey. They’re too busy. They have too few resources and too many...
1May, 2016 Change is in Your Future Organizational Agility: Change is in Your Future Can your organization remain exactly the same and continue to be successful? We don’t know of any organization in any industry that has...
1Apr, 2016 Strategy and Execution — Both... Earlier in my career, I had the opportunity to facilitate strategic planning at a division level and then at the sector level for several years. This wasn’t because I had...
1Mar, 2016 Organizations on the Performance Excellence... The Performance Excellence Journey Last week, I was pleased to again present at and attend the 2016 Conference held by the Tennessee Center for Performance Excellence (TNCPE). This is a...
1Nov, 2015 Proven Approaches for Success Evidence-Based Practice: Proven Approaches For Success The concept of Evidence-Based Practice (EBP) in health care was described by Dr. David Sackett as “the conscientious, explicit and judicious use of current...
