1Oct, 2015 How leaders promote effective customer... The high cost of poor customer service Most of us have seen these statistics: In the average business, for every customer who bothers to complain, there are 26 others who...
1Aug, 2015 Drowning in a Sea of... Do you ever feel like your organization has oceans and oceans of data but a veritable desert of information? We see that in many of the organizations we work with,...
1Jul, 2015 Dissatisfaction can help leaders There’s one or two or dozens in every organization. The employee whose voice is like fingernails on a blackboard. (Now there’s an analogy potentially only relevant to those of us...
1Jun, 2015 Status quo or performance excellence? Stay. Roll Over. Play Dead. “The first step towards getting somewhere is to decide that you are not going to stay where you are.” This quote by J.P....
