29Sep, 2023 The Power of Benchmarking and... Has your organization hit a “slump” of so-so performance? Not really a downturn but nothing to celebrate? How can you lift your organization up into a zone of high performance?...
22Aug, 2023 Long-Term Care and Performance Excellence Long-Term Care Staffing Near a Breaking Point Health care is fraught with challenges, especially since the pandemic culminated in the “quiet quit” and the "Great Resignation." Perhaps no other industry...
31Jul, 2023 The Extra Mile Have you ever run a 5K, a 10K, a half marathon, or even a marathon? Would you consider stopping one mile before the finish line? Why not? Where’s the satisfaction...
28Jun, 2023 Risk Management When you hear the word, “risk,” what comes to mind? Tom Cruise dancing in his tighty whities in Risky Business? The latest discussion about bitcoin from any number of financial pundits? ...
24May, 2023 The Secret to Execution The Secret to Execution: Action Plans Doing Makes the Difference Five toads are sitting on a log in the creek. One decides to jump. Now, how many frogs are on...
1Apr, 2023 Getting the Most Out of... Conferences can be an effective way to learn best practices and to network with colleagues and new people. Being prepared to participate will help you perform. Several conferences are in...
27Feb, 2023 Are You a Good Listener?... Listening and hearing are different. Assuming your hearing is normal or that you wear devices to assist with your hearing, does that make you a good listener? How do you...
31Jan, 2023 What’s the Matter with Good... Some people make New Years resolutions, while others view them as something to inevitably be cast by the wayside at some future date. I fall into the latter group and...
20Dec, 2022 A Man, A Marathon, and... Most of you know that Glenn Bodinson is the other half of BaldrigeCoach. Did you know that he also started running at age 77? That year he completed a 5K....
29Nov, 2022 ‘Tis the Season to Be... Early in my career in quality, I was introduced to the notion that a complaint was a gift. The concept was that only by knowing what brought dissatisfaction to customers...
